Arizona Department of Health Services

Customer Satisfaction Survey

The Arizona Bureau of Emergency Medical Services & Trauma Systems' goal is to provide excellent customer service through operating in an accessible, open, and consensus-building manner. It is our desire to have Bureau staff make everyone who has business with the Bureau feel important and welcome. In an effort to assure that we are providing a high level of service to the EMS community, we ask that you take a few minutes to tell us how we are doing by completing this short survey.

My responses are for the following Section:



General Overview:
Overall, I am satisfied with the services I received from the Bureau.
Overall, I am supportive with the direction that the Bureau is going.

*Bureau Staff:*
The Bureau staff members were knowledgeable and able to answer my questions.
The Bureau staff member was professional and helpful while assisting me.

*Communications:*
My telephone call, e-mail, or letter was routed to the appropriate individual at the Bureau.
I received the information I needed to obtain services from the Bureau.

*Timeliness:*
My telephone call, letter, or e-mail inquiry was answered in a reasonable amount of time .
The time I waited to receive services or resolve my problem was reasonable.

*Internet Site:*
I was able to access information about Bureau services I needed using the Internet.
The Bureau website was easy to use and well-organized.
The Bureau website contained clear and accurate information on services and contact information.

*Printed Information:*
The Bureau's printed applications and forms were clear and understandable.
Bureau printed information sheets or written materials provided thorough and accurate information.

*Availability:*
The Bureau's office hours and locations are reasonable.

Thank you for taking the time to complete this survey, your comments are welcome below:

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Click the Submit button above to submit your information or print and mail to:

Arizona Department of Health Services
Bureau of Emergency Medical Services & Trauma System
BEMS SURVEY
150 N. 18th Avenue, Suite 540
Phoenix, AZ 85007-3248